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12:01, 28 Мая 10
Over 28 thousand appeals were received by customer service centers of IDGC of the North-West in the 1st quarter of 2010
 The main topic is a procedure of technological connection to electric grids – about 40% of appeals to CSC were devoted to it according to the data of the sector of the work organizations with customers.
Over 3 thousand applications for the technological connection to electric grids were filed through CSCs beginning (or people responsible for the organization of work with customers in production departments) within three months since the year beginning.
In the first quarter of the current year the additional paid services at the sum of RUR 17, 7 million are rendered through CSCs. RUR 3, 8 million from them are on the account of branches “Vologdaenergo” and “Novgorodenergo”.
“Komienergo” earned RUR 3, 3 million for this period, branch “Karelenergo” – RUR 1, 7 million. The list of additional paid services is given in CSCs and at web pages of the branches of IDGC of the North-West in section “For the Customers”.
The fulfillment of the building and installation works gave a significant part of the proceeds from rendering the additional paid services. The additional paid services rendered by the branches through customer service centers include also the maintenance and repair of electric installations of customers, the maintenance of networks of street lighting, transport services. The change of accounting meters is a service in-demand.
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